Welcome to OMITECH shpk (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our services, including but not limited to IT Management, Cloud/Hosted Solutions, Network & Communication, and Data Center/Backup solutions (“Services”).

By accessing or using our Services, you agree to be bound by these Terms.

1. Services Overview

We provide a wide range of IT services including:

  • IT Management: Ongoing monitoring, maintenance, and management of IT systems.
  • Cloud | Hosted Solutions: Cloud-based infrastructure, storage, and software hosting.
  • Network | Communication: Network setup, maintenance, and support, including VoIP and internet solutions.
  • Data Center | Backup: Secure data storage, disaster recovery, and backup management.

The scope of work for each client will be outlined in a separate service agreement or statement of work (SOW).

2. User Responsibilities

By using our services, you agree to:

  • Provide accurate information for account setup and service provisioning.
  • Maintain confidentiality of login credentials and account information.
  • Use our services only for lawful purposes.
  • Notify us immediately in case of any security breach.

3. Service Availability

We aim to provide reliable and uninterrupted service, but we do not guarantee 100% uptime. We are not liable for service interruptions caused by factors beyond our control, including:

  • Third-party service providers
  • Internet outages
  • Power failures
  • Cyber-attacks or other force majeure events

4. Payment Terms

  • Services are billed as per the agreed-upon pricing in the contract or SOW.
  • Invoices are payable within [X] days of the invoice date.
  • Late payments may incur interest and/or suspension of services.

5. Data Security & Privacy

We take reasonable measures to protect your data, but no system is completely secure. By using our services, you agree that:

  • You retain ownership of your data.
  • We will not access or disclose your data except as required by law or with your written consent.
  • You are responsible for backing up your data unless included in our backup services.

Refer to our Privacy Policy for more details.

6. Limitation of Liability

To the maximum extent permitted by law, [Your Company Name] is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability is limited to the amount paid by you for the service in question during the 3-month period preceding the claim.

7. Termination

We reserve the right to terminate or suspend services at our discretion if:

  • You breach these Terms.
  • Payment is not received within the due date.
  • Services become illegal or technically impractical to provide.

Either party may terminate the agreement with [X] days’ written notice.

8. Intellectual Property

All content, software, and materials provided by us remain our intellectual property unless otherwise agreed in writing. You may not copy, distribute, or modify our materials without our permission.

9. Governing Law

These Terms shall be governed by the laws of [Your Country/State]. Any disputes shall be resolved in the courts of [Your Jurisdiction].

10. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on our website and will become effective immediately upon posting.

11. Contact Information

If you have any questions about these Terms, please contact us:

OMITECH
Rruga Ymer Kurti, Tiranë 1001
info@omitech.al
+355 68 4030 801